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FAQs

Can I have more than one car in my design?
Yes! Check out our two-car designs here. At this time we are unable to feature more than two cars per design.

What if I no longer own the car?
That's OK! All we need is a high resolution picture with good lighting in order to create your personalized design. 

Why can't I order framed posters to Australia? 
Due to wood import regulations, we are unable to ship framed posters into Australia. We only ship and sell our other products to Australia for now.

Shipping Cost
We offer free shipping on all orders!

How long does it take?
After your order is placed, it takes 3-4 business days for us to design your custom portrait. Once shipped, most orders are delivered within 1-2 weeks (depending on your location) after you receive your tracking number. Please note: if we reach out for a new photo or you have a request placed after the order is placed, delivery times will be longer.

Will I get a proof?
We will be personally contacting you to confirm the your submitted image meet the necessary standards. However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want to ensure that your ride looks good on your design! Once confirmed, will send you an email that your order is on its way!

May I cancel my order after its been placed?
For our customized products, due to the custom nature of our product, we begin work on each order promptly after they are placed. To cancel an order, you must email info@car-toonify.com within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order. All pre-made designs are refundable!

What if I don't like it?
If you're not 100% happy with the final product, contact us and we will help to make it right. Please contact via email at info@car-toonify.com +1 51465481 nine nine (99)

Will just my car be on the design? 
No! We aim to make each design unique by adding custom backgrounds that make it stand out! Our designers will contact you in order to ensure that the final design is what you are looking for.

What makes a good photo?
1.) Photo is taken in a well lit area.
2.) All angles of the car in the pictures are visible with sharp edges and well detailed.
3.) Avoid overhead or blurry photos.

Review our Image Guidelines for more information.

Which phone cases does Car-Toonify offer?
We offer a variety of sizes for all phone models, including: iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR , iPhone XS , iPhone XS MAX , iPhone X , iPhone 7, iPhone 8, iPhone 7 Plus, iPhone 8 Plus, iPhone 6/6s, iPhone 6/6s Plus, iPhone 5/5s/5se , Samsung Galaxy S6. 


Should I know anything about copyright issues?
Yes, we are unable to print car pictures that contain popular trademarked brand names. Examples would be a picture with decals that have known brands such as "Shell" or "Martini". In these cases, we will not be able to print the cars in order to avoid any legal issues.

Anything else? 
Shoot us an email at info@car-toonify.com and we'll get back to you within 1-2 business days or less (typically longer during our big sales and holidays).

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